Customer Review

11 of 14 people found the following review helpful
1.0 out of 5 stars what you do NOT know about Rotary brand, 13 Sep 2013
This review is from: Gents Gold Plated Rotary Quartz/Battery Watch with Cream Coloured Dial on a Brown Leather Strap, with Day & Date. GS02324/32 (Watch)
As you may know, Rotary offer a lifetime warranty on all its watches.
What they did't tell you, is that they ask two things to maintain the lifetime warranty status on your product:

1) you have to return the watch in UK at least every three years for maintenance.

2) it is a paid service, exactly 25 GBP + taxes + shipping charges

Aside the fact that i would not call "warranty" something tied to a recurring fee (not to consider the hassle of shipping if you are not from UK with the given risk of your watch to go lost!) i think it is unfair to claim such service with no mention to the above conditions.
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Showing 1-6 of 6 posts in this discussion
Initial post: 16 Nov 2013 10:41:38 GMT
good advice- I would agree that it is not a true warranty

Posted on 24 Nov 2013 19:51:03 GMT
D. S. Sample says:
I purchased a Rotary for my wife a few years ago & although it is a good quality watch , it had a bit of trouble with the clasp I took it back to the jewellers & they refused to repair it under the warranty . fortunately I was able to do it myself .

Posted on 30 Apr 2014 11:05:09 BDT
Jay says:
The International Lifetime Guarantee is shown on their website and on the card included in the watch box!

Its unfair to criticise the guarantee (which isn't obligatory to opt in to) when rating the watch here!

In reply to an earlier post on 30 Apr 2014 16:36:39 BDT
D. S. Sample says:
Why ? You would assume that a guarantee means just that .

In reply to an earlier post on 30 Apr 2014 19:28:00 BDT
Jay we all know that you are from Rotary (you have copy/paste this message everywhere :) this said it is by definition "warranty" something that the manufacturer assures to be "working until" without condition, it is too simple to say "we offer lifetime warranty given that you pay 25 GBP plus shipping for worn parts every three years" this isnt by all means a "warranty" but something different.

In reply to an earlier post on 30 Apr 2014 19:53:15 BDT
D. S. Sample says:
Is that right Jay, are you a Rotary evangelist ?
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