Customer Review

10 of 11 people found the following review helpful
5.0 out of 5 stars Maister's most significant book yet - highly recommended, 18 July 2001
By A Customer
This review is from: Practice What You Preach!: What Managers Must Do to Create a High-achievement Culture (Hardcover)
The real strength of this book is not what it says, but the proof it offers in support of it.
Through extensive research Maister proves, for example, that increasing employee satisfaction will give rise to better financial results and that, in turn, employee satisfaction is caused by setting high standards, coaching and empowerment.
The book identifies 9 key factors which together account for over 50% of variances in profitability. They include such statements as "People within our office always treat others with respect" and "Around here you are required, not just encouraged to learn and develop new skills".
This is hot stuff for anyone in a position of management. Whilst focused primarily on professional service firms, the lessons are relevant to anyone managing a team of people in whatever sphere.
As well as detailed quantitative research (which is well explained) Maister cites some illuminating cases of enligthened managers who do practice what they preach and who, by doing so, are achieving extraordinary business results.
By focusing on the most important issue currently facing professional firms - that of bringing out the very best in their people - Maister reinforces his deserved reputation as a leader in the management of professional service firms.
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