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Customer Review

5 of 5 people found the following review helpful
5.0 out of 5 stars And then there was enlightenment!, 4 July 2003
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This review is from: ISO 9001: 2000 for Small Businesses: A Guide to Cost-effective Compliance (Paperback)
Charged with the task of taking the company from ISO9002:1994 to accreditation to the new ISO9001:2000 Quality Standard started as quite a daunting task despite being well versed in ISO9002:1994. The new standard calls for a lot more top management involvement and is much more integral to the company's overall management structure, so conversion from old to new is not as simple as dotting a few i's and crossing a few t's. However, after a month or so of feeling my way around the whole thing, I decided some help was required. The budget was definitely not going to stretch to a consultant, so having read the other reviews of Ray's book, I decided to make a purchase - and what a purchase! This book is simply excellent, and in terms of not having a consultant to help, well, this book is the next best thing and of course much much cheaper.
The whole principle behind the ISO9001:2000 system is laid out with each part of the standard reviewed and explained in a real world context. There is a sample manual included in the latter part of the book, but Ray's offer of a "soft" e-copy is not to be missed.
Ray's promise to offer a bit of help if you do get stuck is not pie in the sky marketing promise, it is actual fact - how refreshing!
This book has saved me hours of time over the last couple of months and I am absolutely convinced that the help I have received from the book has been instrumental in enabling my company achieve accreditation to ISO9001:2000 at the first attempt. Granted there are a few wrinkles to iron out, but I know where I will be looking for help and guidance. This book is not yet consigned to the depths of my desk drawer - in fact it will continue to be an invaluable reference for a long time to come. If you are looking for a value for money time saving device for your company, and you are working to achieve ISO9001:2000, then this is the “must have” purchase for you.
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