My Bible for Customer Service Training with the Team,
This review is from: Five Star Service, One Star Budget: How to Create Magic Moments for Your Customers That Get You Noticed, Remembered and Referred (Paperback)
I absolutely love this book - so much so I have currently lent it to a friend, who also owns a business.
I found this book not only an enjoyable and entertaining read, but whenever I am doing customer service training with my team I tend to use one of the many examples from the book.
The book and stories/examples within really get you thinking and excited as to what you can introduce to your own business. I would recommend it to anyone!!
I think I'm going to go out and buy another copy, as my friend loves it so much she's kept hold of it!