Top critical review
14 people found this helpful
Incredible beautiful Coffee Machine, but doesn't work after 4 weeks !
on 17 July 2014
Just got this delivered a few days ago. I have been smiling ever since ! What a quality piece of hardware. This thing just oozes quality. Beautiful stainless steel finish, with a space saving minimalist look. It is packaged like an Apple iPad, beautiful packaging.
The touchscreen is a joy to use. Viewing angles are not great, but works just fine. The menu driven software on this machine is quality. Only a big tech savvy company like Panasonic could have pulled this off. Any kind of coffee is just the push of a button away. The internal milk frothing system works a treat ! You can even change the frothing levels !
Also which I think is critical, you can adjust the temperature of the coffee. I have heard a lot of the Italian machines suffer from cold coffee according to our western European taste buds. This does not. It is so adjustable in all departments it is just incredible !
Being able to access everything from the front of the machine is critical to an easy life I think. I had a previous coffee machine that needed a water tank to be accessed from the back and it was a major pain pulling out the machine and refilling each time. I stopped using the machine in the end. This is sooo easy to use it is a joy, literally.
I just love looking at it and admiring it doing its thing.
I cannot recommend it highly enough. With the new low price on this machine now, it is the bargain of the century !
It was over approx. 1200 when it launched, so you are getting a lot of machine for the money. It is still approx. 1000 on other Amazon sites !
I cannot testify for reliability yet..... (only had it a few days), but the coffee tastes great. Now the most important thing of all, How is the quality of the coffee drinks it produces ?, well ! does this machine deliver ? ..... Absolutely ! It makes the best tasting and best looking coffee drinks I have seen to date.
It's a no brainer.........
A week later .......................... and I am still enjoying this machine and the great coffee it makes.
OK, a month and 2 weeks later I feel I need to add to this review.
I still love this machine, but I have had a few problems with it......
1) The plastic water drawer will now not click into place and keeps pushing back out. It takes 5 minutes of trying each time to get it to catch, this is a major pain!
2) There is a lot of water coming out of the bottom of the machine and pooling on the counter top ! It is even pouring out of the electric lead hole at the back when slanted. This of course has me alarmed as there is a huge risk of electric shock now.
3) The brewer gets stuck 2-3 times a week giving code UM10. Its easy to fix but a pain to live with. Also the tool provided to unblock the brewer is not a good fit and is difficult to turn as a result.
I have contacted Panasonic about the faults and am awaiting feedback as to how/when they will collect it for repair.
Due to the above problems I cannot recommend this product now. It is too delicate and temperamental to live with in the long term.
Get a make that has been at the coffee making game longer than Panasonic. The lack of experience in this area shows.
But!, it still makes a great cup of coffee (when it works)
OK, 3-4 months later --------------------------------------
Buyers beware !
This machine is not fit for purpose. It leaked, it got stuck, and eventually it just stopped working after only 4 weeks or so !
The brewing unit is badly designed and keeps getting jammed and eventually fails. The machine I have now is junk.
I contacted Panasonic and they promised a refund within 4 weeks.
3 months later Panasonic had not processed my refund. They ignored my emails asking why. Their customer service is a joke.
In the end I had to contact the UK country manager to get the refund. To be fair to him he came through for me.
But I would not have got the refund otherwise.
As a result I will never purchase a Panasonic product again in my lifetime. They do not treat customers correctly.
A search of similar incidents on the internet show evidence that that this is quite a common occurrence with Panasonic customer support. So beware ! and do yourself a favour and get a Jura or a Gaggia or some make with a history in making coffee machines. Steer clear of this one.