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Netgear Nighthawk X6 poor manufacturing
on 28 September 2015
purchased the NETGEAR Nighthawk X6 (R8000) it cost me over £200 which is like $305.
the first unit lasted a couple of weeks and then had faults so called technical support money was spent on calls only to realize that there product was broken until a decision was made to replace the product...
Broken unit was sent back and a few weeks later a new unit was received but when it was connected it up it didn't work, as it couldn't find/receive an internet connection.
Now I have 35 years computer/hardware/software experience I have been building/repairing them for 20 years and also know enough about setting up routers to know when there is something wrong with one.
When I tried to tell the support at Netgear they wouldn't listen to me only insisting on wasting my time and money going through all the settings, connections and usual, blah, blah, blah. I swear I am sure their main purpose here is just to keep us on the phone just to suck money out, because when its said that if the call gets cut off that someone will call you straight back, but in reality they rarely do.
Here is a list of calls made to Netgear and the cost those those calls were to me -
15/09/2015 08448754000 22:20:28 00:18:41 £3.13
15/09/2015 08448754000 22:16:23 00:03:43 £0.65
14/09/2015 08448754000 22:01:00 01:23:44 £13.91
14/09/2015 08448754000 21:46:20 00:12:43 £2.14
12/09/2015 08448754000 22:28:12 00:29:01 £4.91
12/09/2015 08458754000 22:27:43 00:00:09 £0.00
10/09/2015 08448754000 19:43:13 00:27:13 £4.59
10/09/2015 08448754000 16:32:04 00:27:01 £4.58
10/09/2015 08448754000 16:23:32 00:04:09 £0.77
245.04 minutes = TOTAL: £35.64
Why should I be paying for support for an expensive product that does not work due to a manufacturing fault not once but twice!
After all this wasted time support finally agreed to listen to me and were prepared to agree that my my diagnostic tests were accurate but I had to upload a video to youtube first showing that that the internet port on the nighthawk X6 (R8000) was malfunctioned.
to see this video just follow this -
Netgear use to be dependable, a company, a company that you could rely on and be proud to use but in truth today they are just another money only oriented corporation out to make a quick buck any way they can cutting corners and services at the cost of the consumers who always pay dearly.
At least with companies like GM motors & Volkswagen they hold their hands up when they are wrong and admit their mistakes, Netgear only buries their head in the sand and refuse anything is wrong which only goes to prove that - Netgear is selling substandard products with weak customer and technical support services to back those products up
I have had almost 800,000 hits on my flickr photoblog I will be putting up this account of my experience and also the video of the malfunctioning router to let other potential buyers know what to expect when buying Netgear or relying on thier support services.
I hope netgear do not remove this customer experience statement from the forums as there will be links to to it sent to various social media sources and it wouldnt look honest to remove it, infact it would only serve as an admission of guilt to the points I have made.
If anyone else has had a bad experience with Netgear please let me know.
For unit itself I will give 1 star because both units were broken.
I would like to also offer technical support 1 star for their inability to recognise a problem and offer the correct help the fact that they charge $ 0.30 cents a minute (20 pence) this is disgusting when the consumer has to pay hundreds of dollars for these units and to add insult to injury they only offer this for 90 days after that it costs $50 (£30) for a one time support.
Think of that like this when company's like TP-Link offer 2 years to life on their units.
A company that can only offer 90 days customer support which is the same as 90 days guarantee (as they wont support you outside of this unless you pay! No, With only 90- day's customer support they are proclaiming that these units are unreliable.
Thanks for reading.