Top critical review
29 people found this helpful
I so wanted to love this router... but I couldn't.
on 18 February 2014
So I got this router from Amazon 10 days ago. It was pretty easy to set up - not the usual, but a web based setup - probably a lot easier for those who are less technical (though as I work in telecoms that wasn't really an issue for me). The router ran beautifully until last Saturday night. All day Sunday I was convinced half the Internet was down - some web sites working fine (bbc.co.uk) others not accessible at all (google.co.uk). Curiously, I could 'ping' all of them, and tracert looked ok as well. Power cycled the router - no change. In the end, by the early evening, I got clever, and swapped my old router back in - and everything was back working fine. Since then, I've tried a factory reset on the new router - still no change. I'm struggling to understand quite what failed to produce such eccentric results, but I think it may have been an automated firmware update over Saturday night (yes, I had foolishly accepted this default!). Or a hardware failure. Still cannot quite understand why some sites worked fine, and others didn't, though there did seem to be a vague correlation of failures with backhaul routing via Level3, so perhaps some protocol in use by some transport routers and not others. Who knows. Linksys support were totally useless: 'have you checked your browser security settings?' Duhhh.... clearly some dozy young thing looking up stock answers from their database without actually reading my email (this impacted multiple clients running everything from Safari to Chrome and IE). In summary, I sincerely hope that Belkin (who bought Linksys recently) can address their quality control issues on this product, but until then, I can only advise you to steer clear of Linksys products as a whole - I've never had such a flaky experience (always excluding our dear friends Microsoft of course). I have sadly returned this to Amazon for refund. God bless Amazon's no quibble returns...