Most helpful critical review
4 of 4 people found the following review helpful
Nice monitor, but just too easily lost to be worth the risk
on 12 March 2015
I'm writing this review in the hope that it might save someone some of the hassles I've gone through with this monitor. The one star rating is not a reflection of the functionality of the device itself, it's about the design. I can believe that the monitor itself is as robust as they claim, but this doesn't help when it is likely to be lost well before any structural issues are found.
I lost it once after wearing around my wrist using the watch style strap - found after a very long search. Subsequently wore with the same strap around my ankle, which seemed more secure and worked for me for a long time, but sadly this makes is less noticeable when the monitor has popped out again, so the loss wasn't noticed until much later, by which time I couldn't find it even after a painstaking search around every single place I'd been that day.
I contacted their online support, and despite selecting that I was in the UK, got an email offering me a discount on a purchase from their US online store; however, with the $25 postage charge plus the other costs involved in buying from the US, it ended up working out to be rather more expensive than just buying a new one from Amazon. So not really very helpful.
I was bought the Shine as a present so didn't personally pay for it, but it's still really irritating that it just doesn't seem to be fit for purpose; I'm now faced with spending over £50 to replace something that in my opinion should never have been lost in the first place (in that it wasn't lost through carelessness, just through normal usage). It may be that newer models (mine received for Christmas 2013) have a more secure strap design, but make sure you know what you are getting before you buy, and certainly make sure it is in the most secure strap you can find before you use it!
I am now likely to look at purchasing a monitor with an inherently more secure design. From a functional perspective, I'd give the monitor 3.5 stars - it generally worked well, the battery didn't need replacing too often and the fact that it tracked sleep and you could swim with it were nice touches. Overall, I have to go with a one star review though, as anything that is so easily lost is just not worth the money, sadly.