Top critical review
3 people found this helpful
Do not buy this product
on 11 January 2014
Firstly, there are at least 8 listings in Amazon, each for the same product and each at different price.
Before purchasing I sent an enquiry to the vender regarding a technical point. In the ensuing discussion I was prompted by them to purchase directly from vendor for fast track delivery. Placing the order and payment in Amazon who handed the delivery processing on to the vendor. (You'll see how this becomes relevant later).
I was encouraged to make this purchase after reading various product reviews, one of which spoke enthusiastically about dealing directly with the vendor. There are a couple of reviewers who advise to look at alternative products instead. I wish now I had taken more attention to these.
The Cam arrived and as I unpacked it, checking over the items, I was less than impressed with the Instruction Manual. It's brief but includes most of the points you need to know at first, but it's more like a "get you started" leaflet run off a back office copier. Many of the questions on the finer details of operation are left unanswered.
The main point of my review is that I have no idea how good the imaging is because I cannot even fit the Cam to the mounts.
There are 4 slotted holes in the base of the Cam into which clawed feet on the mounting fit. The feet are supposed to slide forward and clip into place over little lugs. However, the design of the lugs has a tapered face but on the wrong side of the lug. Instead, the feet come up against a shoulder where the taper face up which they should move, is on the other side. No matter how hard I try to clip the mount to the Cam it will not move. Any more force and I am sure the Cam or the mount would be damaged. (Another reviewer talks of a damaged mount but gives no details). Fitting the clawed feet into the slots is not enough, the Cam falls out of the mount and has fallen onto the floor of the car a couple of times, before even testing it's video abilities.
Even if the mount clipped into place on the Cam, there is no way to positively lock the Cam to the mount. I am sure that if you were to fall over when skiing, or fall off your bike, the Cam would un clip and be lost or damaged. There are threaded collars molded into both the Cam body as well as the mount, but no way to screw them together. Wouldn't it have been obvious to provide such?
After a long drawn out discussion with the vendor throughout which they just claim not to understand my problem. I even sent photos but they claim not to be able to open them. In the end I believe they were just stalling, so I registered a Product Return with Amazon. Now comes the important bit ....... Because I made the purchase directly with the vendor, Amazon has no authority to accept a Return. The application is passed to the vendor who has to acknowledge the Return Request, issue Return Registration Number and inform of the return delivery address. Now, after almost 1month I have heard absolutely nothing from them, not even acknowledging disappointment at my dissatisfaction.
In my considered opinion and experience of the product so far, this is a badly designed item and typical of Chinese products where they have attempted to design and manufacture themselves. It has been designed by someone who has no idea of the finer details of how it operates. Now, again typical of Chinese business practice, (and I speak having spent a little time working in China) they deal with problems by ignoring them.
DO NOT BUY THIS PRODUCT.