Top critical review
8 people found this helpful
Disk works but Smartware software useless and give false sense of data security
on 11 November 2014
Drive appeared to work fine, backed up 4tb of data using the included backup software (taking over 12hours to do it), data seemed fine.
Then switched the computer and disk on again and disk inaccessible and quite possibly and all data lost!!!!!!!!!!!!!!! Worst nightmare if this is your backup (which is what it is sold as).
The particular error shown is listed in the WD knowledgebase but for mac computers not win 8.1 which is the os i am using. Suspect they have released updated firmware or software without testing it properly.
Will improve my rating if their support team manage to rescue the data, otherwise it gets the worst marks possible as this is the worst thing a disk can go - give you peace of mind of a full backup then destroy the data without warning.
I have now edited the review 22/11/2014 as the disk has magically started working again, something to do with restarts and updates etc. However it still gets a very low rating because it is sold as a backup disk and the enclosed 'Smartware' which is supposed to do the backup automatically excludes a number of filetypes that are vital, you think you have everything backed up only to discover that all the shortcuts have not been backed up because they are one of the filetypes that it can't backup. Perhaps its just me but I rely heavily on shortcuts to avoid duplicating large files, it would take many months to recreate the shortcuts in all the working directories - so much for it being a backup system.
Will have to buy proper backup software not rely on the stuff WD provides.
Kept trying various fixes and updates to the smartware software but it kept failing even after reformatting the disk and numerous contacts with support. Many people have the same problem on the WD forum, do not use this software as it gives a false sense of security.