Most helpful positive review
2 of 2 people found the following review helpful
Wonderful customer service
on 10 October 2014
Good, fun atmospheric background "spookies", with very good sound quality. Good value for money, fun product. Very quick delivery.
Had a bit of trouble at the beginning,, CD received very promptly, but it wouldn't work in my computer. Contacted Amazon and had a very prompt (within an hour!) reply from UKFactory offering advice to fix the problem (MP3 download or new CD) couple of e-mail exchanges later, I had downloaded the mp3 version - was offered a new CD, and a refund (for my trouble) as well!!
I cannot praise the customer service at UKFactory too highly. Thank you Andrew - there are a lot of major companies, banks, energy and insurance companies, who could learn a lot from your example.