Most helpful critical review
6 of 8 people found the following review helpful
Birthday gift that went badly wrong - but redeemed!
on 4 July 2013
I ordered these chocolates through Amazon, but Thornton's delivered them. They were a birthday gift. The recipient was out when the deliverer called, but he left the box in the shade near the back door and the recipient picked them up within two hours. When the box was opened the entire contents were melted into a solid mass at one end of the box and the chocolate 'melt' had even permeated right through to the outside of the packing. They must have been left standing on end for some hours in a hot delivery van or a storeroom in the sun.
However, there is a very satisfactory end to this story. I contacted Amazon immediately and they pulled out all the stops to remedy the situation. A fresh delivery of the chocolates was dispatched immediately and were delivered two working days later. The delivery man even waited until the box had been opened to ensure the replacement box of chocolates was in excellent condition. I cannot praise Amazon and Thorntons enough. Between them they saved a birthday present from being a disaster. However, I think the delivery system needs some caution when chocolates are involved.