Top positive review
304 people found this helpful
Still the best popular book on this topic
on 5 January 2008
This is a wonderful achievement of science popularisation. Sutherland had a gift for succinctly and non-technically summarising psychology experiments. In this book he surveys more than one hundred and sixty different studies that expose failings of human reasoning and judgement. Overconfidence, conformity, biased assessment of evidence and inconsistency are among the follies given their own chapters. One chapter deals with organizational (bureaucratic) irrationality.
The point is not the banal one that there are stupid people about. It is that we all make systematic errors and biases that can lead to disaster in predictable ways. The example applications include reasoning about medical tests, military disasters, the paranormal, the Rorschach test, gambling and daft purchasing decisions.
If society took the recommendations in this book, we would give up job interviews, stop awarding school prizes, totally reform the procedures for criminal trials and change many of the incentive structures we use to motivate people. Each chapter ends with a set of personal lessons for minimising the damage of one's inevitable human irrationality.
This is a potentially very depressing book, but its humiliating lesson is one that, for a better public life and personal life, we need to learn. You can either learn it from a huge corpus of technical psychology literature or from this little paperback.