Top positive review
4 people found this helpful
Elegant Product and Supreem Customer Service...
on 11 September 2014
This is an elegant, classy and high quality product by sold by Carters of London. I bought the Mink Stackers Set of 3 and was instantly impressed with the quality and organisation it provided my jewels. The inside is soft velvet and just beautiful.
I had a little issue with the lid and I could have complained to amazon but all I did was mention it in a review and surprisingly, I received an unexpected email out of the blue from Carters of London telling me they wanted me to be absolutely happy with the product and as such would send me a replacement for the lid immediately. They also threw in 2 charm holders! A day later they realised they sent me the 41 lid so they wrote me an email telling me that the top lid was already on it's way to me and that I could keep the 41 lid too since it was their mistake. I couldn't believe it!!! I am over the moon in regards to the lovely, stunning product and the impeccable customer service! I couldn't be happier or feel more pampered!
Obviously, I highly recommend this seller. Awesome, elegant product and incredibly professional customer service that goes the extra mile, and then some. I am one extremely happy customer :D
Thank you so much Lucy from Carters of London for everything. xxx