Top critical review
23 people found this helpful
So expensive! Over £90 per month to run.
on 26 September 2014
Not enjoyed this printer.
Let me start by saying the good things: it's fast to print, and the print quality is great.
Now the bad. We've had this printer for about 5 months now for a small business, we've printed around 6000 pages in that time. Printing a lot of pages at a time gets the printer very warm, this doesn't necessarily cause any problems unless I'm printing on the other side of the page (i.e. 2 sided), the warm pages then seem to cause the printer to jam and rip the paper causing a wonky print on the final page, not a great thing to happen!
The main downside to this printer is the cost. It's not a cheap printer to start with but at £45 per toner it's not a cheap printer to run. We've replaced our colour toners twice and our black 4 times - £54/month on toners. Not amazing for a small business. ON TOP of this we've had to replace our waste toner cartridge twice (£12 per time) and our transfer unit once (£90 per time). That's a running cost of £76.80 per month. Also we had no idea about the toner cartridge or imaging/transfer unit being the cause of the problems (from google-ing it should have lasted longer) so we sent our printer back for a week at a time 3 times so far. 3 weeks downtime in 5 months! This means our running cost is closer to £94.00/month. During repairs no replacement was allowed. No discount for the replacements.
Note for people with this printer - the Imaging Unit has a lifespan of 16,000 impressions - this doesn't mean 16,000 pages of print but 4000 (spins round about 4 times for colour pages).
Overall not a great printer for using as much as we do!
**EDIT: 05/12/14: It's now saying the Transfer Belt needs to be replaced! Another £40.00...
**EDIT: 07/01/15: Now it wants a new fuser, another £40.00! Apparently the transfer belt and fuser last 20k impressions (500 colour pages) please, please factor in these costs (and the time it takes to get new parts)