Top critical review
16 people found this helpful
Light sensors blocked and magnet cover does not work well
on 13 October 2015
If, like me, you are drawn to this case because of its high star rating and claim of being voted by "The Daily Telegraph" as #1 iPad Air 2 Case, then I have a couple of additional pointers for you to consider.
When I used the case for the first time, I had two problems. Firstly, the "Built-in magnet for Sleep & Awake Feature" did not work all the time. I would say it worked about one in ten of each of the times I tried it.
Secondly, when my iPad Air 2 was in the case, the light sensor was blocked by the case. This meant that the screen would dim as the iPad thought it was dark. The dimming screen is a very useful feature on any iPad, especially when using the iPad alongside your partner when they are sleeping and you do not want to light up the room.
So, I contacted the seller MOFRED and asked for a return to be processed. The response that I received from them was "So sorry to hear. When the Tablet is inserted in the case, both light sensors are covered, so it will turn dark, please kindly turn off the Eco Light Sensor, the lighting will then be ok."
A few points here: 1) I want to use the light sensing feature on my really expensive iPad that I have just bought, 2) the seller MOFRED failed to address the issue of the faulty magnet sleep function in the cover and 3) they failed to offer me a refund as requested.
I instigated a refund through Amazon's A to Z guarantee. Amazon were great and processed the refund for me. I am still yet to hear from the seller MOFRED so that they can arrange to pick up their product, but I guess it is so cheap to them it is more cost effective to forget about the sale.
I would not recommend the product - or the seller. I went for a TORRO case in the end - well worth paying the extra.