Most helpful critical review
I checked it over and it looked very good, so I ordered another one
on 20 November 2015
I can only give this Bag 1 star as I ordered the bag and it arrived on time. I checked it over and it looked very good, so I ordered another one.
I packed the bags the night before we went on holiday and when going to do the straps up, noticed that the strap guide had been sown on
in the wrong place on one of the bags. I had no choice at this stage to use the bag anyway, which wasn't ideal. I mailed the supplier who
offered me £12 discount. Which I replied I was not after money, just the bag like I had ordered. The second bag was fine. Several emails
went back and forth, with the supplier simply stating I had used the bag, so could not return it. I mailed 6 times and in the end simply realised
that this supplier has very very poor customer service. To make it worse, when arriving on holiday, the handle would not pull out. so the bag
will now go in the bid. Not what you would expect for a bag of this value. To be fair, the second bag is ok, but I would not use this supplier
with customer service like this. Very surprised as it is a German company too, who I normally find very good and fair.