Top critical review
21 people found this helpful
Error code U15
on 29 January 2014
A problem that has been mentioned by another reviewer, here's something to spoil the party. It is a great machine when it works, and we thought very highly of its efficiency, ease of use and even styling for about 8 weeks. And then.... error code U15! The company who carry out the "repairs" don't exactly generate confidence. They explained that it could take "into double figures" the number of call outs before it could be fixed or a replacement unit considered. The last engineer ( number 3) explained to us that he believed the problem to be electronic, possibly a sensor, and would recommend that we had the drier replaced by a new one. The actual report to Panasonic read that there was no fault to report and we, the customer, had been advised how to operate the drier correctly!
We have a number of Panasonic appliances/devices - historically very dependable and sturdy, something to trust in.
We've had 3 engineers visit, a water pump change, countless calls to Panasonic customer service with empty promises of return calls to solve the issue, but here we are almost 2 months later with a big, white, expensive box sitting in our kitchen.
We want to like it, we really do, we thought it great when it worked..... Not impressed at all.