Customer Reviews


5 Reviews
5 star:
 (3)
4 star:
 (1)
3 star:
 (1)
2 star:    (0)
1 star:    (0)
 
 
 
 
 
Average Customer Review
Share your thoughts with other customers
Create your own review
 
 

The most helpful favourable review
The most helpful critical review


2 of 2 people found the following review helpful
5.0 out of 5 stars Essential thinking - codifies what is really the bleeding obvious
Must read book. It is the advanced class of ETDBW, Easy To Do Business With. Lots of metrics to prove that if you focus on how much effort customers have to put in, there is big pay off. What is compelling is that there are stats backing up the science.
Published 6 months ago by Olaf Ransome

versus
1 of 1 people found the following review helpful
3.0 out of 5 stars Very interesting observations
I can't really fault the observations, from experience as a customer, and in a customer service role.
The points are nice and clear, with good examples and evidence to back them up.

Key point is the summary's at the end of each chapter, as is the case with all books along these lines, there's a lot of examples when all you really need is the observation,...
Published 6 months ago by Ben


Most Helpful First | Newest First

2 of 2 people found the following review helpful
5.0 out of 5 stars Essential thinking - codifies what is really the bleeding obvious, 25 Feb 2014
Verified Purchase(What is this?)
This review is from: The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Kindle Edition)
Must read book. It is the advanced class of ETDBW, Easy To Do Business With. Lots of metrics to prove that if you focus on how much effort customers have to put in, there is big pay off. What is compelling is that there are stats backing up the science.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


1 of 1 people found the following review helpful
3.0 out of 5 stars Very interesting observations, 7 Feb 2014
I can't really fault the observations, from experience as a customer, and in a customer service role.
The points are nice and clear, with good examples and evidence to back them up.

Key point is the summary's at the end of each chapter, as is the case with all books along these lines, there's a lot of examples when all you really need is the observation, but the evidence is nice to skim if you're unsure or need convincing.

All in all, a worthwhile read for those in the business....any business.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


1 of 1 people found the following review helpful
5.0 out of 5 stars Really great book - lots of practical advice and has become ..., 4 July 2014
Verified Purchase(What is this?)
Really great book - lots of practical advice and has become a reference book to support training, creating the right culture. I would highly recommend!
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


1 of 1 people found the following review helpful
5.0 out of 5 stars Brilliant!, 19 April 2014
Verified Purchase(What is this?)
This review is from: The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Kindle Edition)
Perfect combination of theory and practical application. Should be a guiding light for any business interested in driving customer loyalty.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


4.0 out of 5 stars would like to understand more about customer experience ?, 8 May 2014
Verified Purchase(What is this?)
This review is from: The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Kindle Edition)
One of the best business book written on customer service and customer engagement. Just felt that same messages reworded throughout the book. In any case, a real eye opener with relevant examples.
Help other customers find the most helpful reviews 
Was this review helpful to you? Yes No


Most Helpful First | Newest First

This product

Only search this product's reviews