This item was very badly damaged when I received it with the packaging very badly torn which suggested to me that it had already been returned by someone else. I sent pictures back to the manufacturer to prove the damage and received a full refund and told to keep the kennel which was great. The cost of postage back to Germany must have outweighed the cost of just letting me have it. The product itself is good, notwithstanding the damage, and I put it together easily in 20 mins. The bolt holes lined up and everything!