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One person found this helpful
Amazon messed up but here's how to fix - let's not rate the book so low just because of Amazon!
on 27 April 2014
It upsets me to see this book rated so poorly just because Amazon messed up.
Like many people, I preordered the book and when it was sent to my device it was actually just an error message. The error message provides a URL that doesn't actually load for me. I tried the usual fixes - deleting the book from my kindle, then resyncing again. This didn't work, but the fix is simple.
Just contact Amazon Kindle Support (I did it through the Chat support), give them the name of the book, and they will manually resend you the updated version and ask you to resync your Kindle. It took less than 5 minutes, and the problem was fixed.
Manage your Kindle > Kindle Help Home > Kindle Customer Service (Contact Us)
Kindle > My Kindle Books and Periodicals > Purchased Content Didn't Download > Chat
Just explain your problem and that after resyncing you still get the error message. They'll sort it out for you very swiftly :D