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Amazon themselves are flogging these counterfeit cases
on 20 August 2013
Having received one of these fake cases, I contacted Amazon to request a full refund. They asked me to explain why I believed the case to be counterfeit. I believe my observation may be helpful to other buyers trying asses the legitimacy of their purchase, so I am providing a copy of my response to Amazon below.
I believe this to a counterfeit product for the following reasons:
1. I have the black version of the case already and this orange case is of much lower quality.
2. The cardboard packaging is off-white in colour and is printed poorly - like from a low quality scan.
3. The tabs holding the cardboard packaging closed appear to be sellotape, not the round sticky tabs one would expect.
4. the plastic bag holding the cardboard paging is badly sellotaped closed.
5. The moulded plastic tray holding the product within the cardboard packaging is badly crumpled and too large for the packaging.
6. The case itself contains a badly cut piece of polystyrene. The real product contains a piece roughly the same dimensionless of the actual phone.
7. The front of the case has an inconsistent criss-cross pattern, not the horizontal brushed effect on the advertised product or the real case.
8. The case is of poor fit and does not close properly when attached to the phone.
9. The speaker hole doesn't line up with the phone speaker and is poorly cut-out.
10. The window has a sticky residue around it's edge.
11. The plastic back of the case looks to have been slightly melted on the inside.
12. The Samsung branding on the back of the case is not straight and appears to be slightly worn.
I am appalled that Amazon are selling these counterfeit cases. I had seen reviews for this product on the Amazon.co.uk website stating that these cases were fake, but had convinced myself that those reviewers must have purchased from marketplace sellers, and that, as I was purchasing from Amazon directly, I was assured of a legitimate product.
The issues with this product should not be new to Amazon. Why this product has not been pulled from sale is incomprehensible. I have been a loyal Amazon customer for quite some time, but this has really damaged my trust in Amazon. I believe Amazon need to make a public apology and offer refund to all those affected, as many may not even be aware they have received a counterfeit product.