Top critical review
3 people found this helpful
Very Poor Service From Wiley on Broken Download Links
on 1 April 2015
I dare say that this book is very good. This said, Wiley provide a link to download the accompanying files to go with the book. On trying to download these, I find the link is broken. It's obvious that website links can break so I contacted Wiley Uk to inform them of this. I was directed to the US site where I used the chat via text system. The person I communicated with noted the problem and apologized and informed me that she would speak with the technical department. Near on 2 weeks have passed and still the broken link has not been repaired to enable the download. Perhaps the book deserves more than a single star but customer care from Wiley is very poor.
I have now waited 3 and half weeks for the link at Wiley to be repaired so that I can download the accompanying files. This has not be rectified so I am now returning the book to Amazon. Note. If you are interested in this book, do check that the link is operative before you commit to a purchase.