Top positive review
37 people found this helpful
Not good for ground coffee - unless you're patient
on 16 May 2014
This machine works quite well with ESE coffee pods and NX capsules (which are not the same as Nespresso). Performance with ground coffee is, however, a let down. First, you have to use filter papers or risk clogged and un-cleanable filter cups. Secondly, no matter how rough or finely ground your coffee and however light or heavy you tamp the coffee into the filter cup, odds on you'll get a very poor flow rate, a burnt taste, a poor crema and a need for hot milk (which this machine does do well) to warm the cup back up to the right temperature. I am not the only one to experience this. A quick web search should turn up at least one professional review identifying a similar problem with a later model of Dualit machine.
While I'd be the first to say that the build seems ostensibly more robust than any other machine I've seen for similar money, that counts for little when it can't make a decent cup of coffee. A shame, because Dualit has very good staff on its customer support lines.
After 2 months of fighting this machine for a good cup of ground coffee, it has now come good. All I've done differently is left the machine to warm up 3 times longer than the instructions in the manual indicated I should. It has made a real difference and I get a good or very good cup every time.