Most helpful critical review
24 of 25 people found the following review helpful
great, great show - poor box-set
on 4 October 2013
This is a review about the box-set and not the show, which is excellent.
The series is the best I've seen in a long, long time, 5 stars are not enough to rate Hatufim, it deserves 10 at least. Season one has recently been shown on German TV and we could hardly wait another week to watch the next episode. We definitely couldn't wait a couple of months for the second season so we ordered this box set... and here the problem begins.
When we ordered it, we weren't aware that it would ship from outside the EU (some of the sellers tell you, mine -Danastore- didn't, neither did Amazon). Only after ordering you find out you'll have to wait a couple of weeks until the order will arrive, also that there might be custom involved. After 5 weeks - two weeks later than predicted - the DVDs finally arrived and I had to pay 20% customs. I think Amazon should tell customers BEFORE ordering where the order comes from, that additional costs will be involved and how long it will take until the order arrives.
Now to the box set: My first impression was that it was put together rather carelessly. The episodes haven't been especially arranged for DVD and were left as they were shown on TV. So each episode begins with a summary of the previous one and ends with a teaser of the next one and also shows the station logo. But one can live with that.
The box-set is in Hebrew with subtitles in Hebrew and English. The subtitles are well done and it is easy to follow the show. BUT in our case not all the DVDs have English subtitles. We were in the middle of season 2 when we chose English in the subtitle menu and they came up in Hebrew. This was the case with all episodes on this DVD. Without English subtitles one is lost. Reading the other reviews this doesn't seem to be the only box-set with this error.
The seller never sent another DVD, even if he had done so, I would have had to pay customs again. I got a refund from Amazon but I'm still left with the customs paid. Regarding that this is not the only case where the DVDs don't work properly and this set is shipped from outside the EU (which makes replacement difficult) I cannot recommend to buy it. Too much time and hassle involved with no happy ending. I will just have to wait until it is released in Europe. This is very sad, because the show is absolutely brilliant.
I ordered the DVDs again, this time from Lindot. She is very, very helpful. If you contact her in advance you can speed things up. This time all the DVDs had English subtitles. So I add one star and give it three now. Still the quality of the DVDs isn't too great, my TV set is quite simple and still I noticed the poor sound, also there are a few lapses.
But the show is great and worth it...although the 2nd season is (being measured by the outstanding standard of the 1st one) not as strong as season 1, even though it's still very good - especially the acting of Assi Cohen. At the end of season 1 the plot is culminating, at the end of season 2 the story comes pretty much to an end, most secrets are being lifted. Unfortunately there is not much left for a 3rd season.