Top positive review
14 people found this helpful
Great product and excellent customer service when things go wrong.
on 15 August 2015
Initially a great product. A very firm grip on the phone, from a rigid holder with a great suction mount. So good, in fact, that I'm not sure if I can get it off the dash again!
However, 7 months in and the spring that holds one side of the jaws firmly against the side of the phone has failed, with no hope of a repair. I have tried, but there seems to be no way of asking for a replacement. If it had lasted 12 months, then I'd have been happy. At this price, 7 month's use before it's bin fodder is not acceptable.
Update: 16/8/15, just replied to a message from the manufacturer/importer, saying that these are covered under a 2 year warranty. I've asked for a replacement. I'll keep you posted as to what result I get.
Update 18/8/15, immediate response from manufacturer and replacement part sent straight away and fitted this afternoon. Confidence and 5 star rating restored!
Update 9/12/15, this product gets used regularly and (unfortunately) the new clamp failed. One call to Osomount and a replacement was with me within 48 hours! These people really stand by their product and I'd happily recommend them.