Top critical review
4 people found this helpful
Good design in principle but with a key flaw in waterproofing
on 15 July 2015
The product (Griffin Survivor Plus Catalyst Waterproof Case for iPhone 5) was delivered promptly and, at first, functioned as advertised (i.e. it kept water out effectively). However, two issues have arisen after only two months of use. First, the small rubber loop onto which the wrist strap attaches has snapped. It was not placed under any undue stress. Second, the case contains a membrane adjacent to the microphone of the iPhone which has a padded seal surrounding it; this is designed to allow you to make calls while the phone is in the case. The padded seal has become detached (torn in half in fact) and the membrane is beginning to peel away from the case itself. The peeling of the membrane effectively renders the case no longer waterproof. Amazon's standard terms for returns state the product must be returned within 30 days. It has taken longer than that for these flaws / defects to appear. But under UK law (Sale of Goods Act 1979 and Supply of Goods and Services Act 1982), there is an implied term that the goods sold are of satisfactory quality (i.e. fit for the purpose for which they are sold). The standard is what a reasonable person would regard as satisfactory. If a waterproof case is sold and it loses its ability to protect your iPhone from water after only two months, I do not consider that product to be of satisfactory quality. Under both those Acts, if the goods are found not to be of satisfactory quality at any time during the six months after date of purchase the consumer is entitled to a repair or replacement. Unfortunately, I can’t seem to get past Amazon’s block on requesting a return once the product has passed 30 days from date of purchase.