Most helpful critical review
9 of 9 people found the following review helpful
Frustrating - "support" is questionable
on 10 May 2013
I bought x5; using the "Do More" tab, I downloaded lots of free extra content - templates, titles etc. I then saw x6, advertised at a "special discount" to upgrade. I was tempted by the new features, so I upgraded. The number of titles available to me dropped from more than 80 to 54. Templates that I had installed - eg "sci fi" were no longer there Yet when I clicked on the "Do More" tab, it told me that sci fi was there, and already installed, so no option to install again.
Then began six-eight weeks of emails with their "support" team. I uninstalled x5, to completely free up x6. Nothing changed. I reinstalled x5 - and there were all 80-plus titles again. No trace in x6. I then uninstalled, as their instructions, both x5 and x6, reinstalled x6 with a new code they gave me - and found that not only was I still down to 54 titles, but I had now lost the Boris plug-in as well.
My last email to them asked, in very plain language, "why can't I get the 80-plus titles in x6, where has Boris gone, and why does it tell me the sci-fi template is installed when it is nowhere to be found." I think those questions are quite straight forward and understandable. The reply? "Please sign this form, return it to us, destroy your disk and we will give you a full refund." That, I am afraid, is NOT my definition of the word "support", that is "we can't find a quick fix to your problem, so we are giving up."
I have one other minor issue with the software: I use such packages to put my family holiday films etc onto DVDs. What I have done in the past, for some fun etc, is devised family logos etc. When I used Pinnacle, the DVD would start, up would come the logo, and THEN you would reach the DVD menu. With Corel, you have no option at all about where the DVD menu goes. If you opt to use the menu, it is automatically inserted at the very start of your DVD, with no option for any title screen, copyright notices or anything else on screen before the menu appears. According to their support team, they think it would be a good idea if you COULD put the menu's elsewhere, and are going to mention this to their technical people. But I wont be holding my breath.
As it is, I am currently flitting between the two versions of the software (using up a nice bit of unnecessary disc pace) depending on how many or which titles and templates I want to use compared to what new features I want to use.
I want to like this software, I like the features (in theory) - I am just very frustrated by the niggles, and the frankly unsupportive "support" from Corel.