Most helpful positive review
100 of 104 people found the following review helpful
Many good points but supplied software is consumer-oriented
on 13 May 2013
Like some other reviewers of this printer, I bought it to replace the excellent Canon Pixma iP4300, which had worked perfectly for several years until it expired suddenly with a full waste-ink reservoir. Although I did not plan to buy an all-in-one, the online reviews of the MX925 indicate that it is ideal for the small office and the price makes it an attractive option. The ability to operate as a stand-alone colour copier with automatic document feed is a bonus and it performs that function well. However, the supplied software is more appropriate to the needs of teenage students than those of a busy small office.
Delivery was up to the usual Amazon Prime standards. It arrived well-packed and undamaged and was soon sitting on its assigned desk. Other reviewers have remarked that it is quite large but it sits where the iP4300 once was. It is the height, rather than the width, that makes it look bulky and because the paper tray is internal, it can be placed closer to the wall than the earlier model. The black plastic case is a magnet for dust and buyers might like to add an "Astonish anti-static dustbuster" to their order. There are numerous packing pieces, plastic separators and adhesive stickers that must be removed before switching on for the first time - take care to ensure that they have all been removed, as some are quite well hidden.
Installation on the office network was a breeze and it popped up within moments of being connected and it also appeared on wi-fi connected laptops.The built-in Fax machine is a plus-point - for what it's worth in these days of online communication - and the copier function works well.
When the supplied cartridges are installed, the machine runs a start-up routine. As is usual these days, the cartridges are "for set-up only" and will run out quite quickly. With this in mind, I put an XXL black cartridge into the Amazon shopping basket, intending to complete the purchase after I had checked out the printer. To my horror, the price increased by £10 shortly afterwards -an unexpected increase that changes my assessment of the running costs of this printer. On balance, the XXL cartridge is still a good idea but buyers should shop around for the best price.
Users will discover that the Canon printer redefines the message "please wait momentarily", which is displayed on the screen and means a delay of 30 seconds or more before printing. It is not a machine for the impatient and speed specifications should be taken with a pinch of salt. More importantly, there is only one A4 paper tray, which means constantly swapping between plain and headed notepaper (and mistaken printing on the wrong stock!) The second paper tray is only for 10x15 and 10x8 cm photo paper and even printing an envelope means removing the lower feed tray.
Paper handling in general is a step backwards from previous designs, with registration between sheets varying by up to 2mm, perhaps because there is no straight-line paper path. Heavier weights of paper are problematical, 250 gsm is probably the maximum it will handle, even though the spec claims 300 gsm. It is certainly not a good idea to select duplex printing (double-sided) at this weight. On the other hand, using 70 gsm paper sometimes means two sheets are picked up at the same time - not good if you are trying to keep correct page order without using duplex. CD printing is good but again, the supplied software is almost useless and I switched back to the CD-Label print application that worked well before.
In use, the MX925 is satisfactory but it does not quite live up to the high standard set by the iP4300, not least because of higher running costs (at the increased price of the black XXL cartridge) and tortuous paper path. Canon should forget the supplied "My Image Garden with HD Movie Print" software or at least make it an optional download, and include a set of small office utilities that would better complement the typical use of this printer.
So four stars for this device. It will never achieve the "best in class" status that I arbitrarily award to its predecessor but if you are looking for an affordable small-office all-in-one, the Canon MX925 is certainly worth a close examination. Together with that anti-static dustbuster...
THREE-MONTH UPDATE - August 2013
Thanks to the usual superb Amazon service, I have returned the original printer for a replacement. The first one entered sleep state and could not be woken up over the network - it was necessary to pull the power to get it to restart. Canon support recognised the problem but required me to send the printer back for a firmware upgrade - at my own expense. Amazon offered a 24-hour replacement and was as good as its word.
The print quality of the MX925 is excellent on almost all media, which is why I wanted the same model. Apart from anything else, I had around £100-worth investment in ink cartridges to consider. Ink use is a downside for would-be owners: the MX925 is not an economical machine, even in fast mode. It can sometimes spend more than two minutes "priming" cartridges before the first page comes out, during which time the ink icons can shrink visibly. I recommend original XL and XXL cartridges, at the lowest price you can find. Remember too that the supplied cartridges are marked "setup" and have a very short life.
Paper handling is not good and occasionally some media "skews" as it goes through the path, which can be unacceptable for presentation quality documents. The sheet feeder is also unreliable, sometimes pulling two sheets through at the same time (leading to a missed page on occasion). CD/DVD print quality is excellent, with the proviso above.
So still only four stars and a fervent wish the someone at Canon will one day make a printer that has all of the MX925 features with the reliability and print costs of the iP4300.