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2 of 2 people found the following review helpful
5.0 out of 5 stars Points Advice., 6 May 2013
By 
Glenn Cook (South Cave, near Hull UK) - See all my reviews
(HALL OF FAME REVIEWER)    (TOP 10 REVIEWER)    (VINE VOICE)    (REAL NAME)   
This review is from: Kenco Rich Coffee 200 g (Pack of 6) (Grocery)
This is not a review just some advice to members of the Kenco rewards Club.

Briefly I bought a refill pack and had real trouble inputting the codes.

In the past I had problems with reading the glass ones too.
In the end I gave up and this was after 4 of us tried to read the codes.

I got in touch with kenco and received a swift, friendly and informative reply.

Full Marks to Kenco!

here is the advice I received.

'If you encounter the same issue in the future please follow this general advise (sic):

Although we have done our best to make the codes easy to read, within the size constraints of the packaging, we do find that sometimes the number "5" can be mistaken for an "S" and the letter "D" can be mistaken for a zero.

Could you please therefore double-check the code and, if you have not already done so, please try the code again, in particular substituting a "D" for any zero and a "5" for any "S".

If the code or codes still do not work, then please get back to me and provide the following information :

The code or codes you are experiencing a problem with.

The Best Before Date and Production Code from the jar or refill pack

The full product name from the jar or refill pack, and the weight of the jar or pack.

If possible, and not too inconvenient, a digital photo of the code or codes.

Hope this helps any one collecting points!!
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5.0 out of 5 stars Kenco Rich Coffee 200 g (Pack of 6), 5 Jun 2014
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This review is from: Kenco Rich Coffee 200 g (Pack of 6) (Grocery)
my favourite instant coffee the price is good for 6 packs and do not run out Will buy again if it holds the price
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5.0 out of 5 stars First class service, 2 Jun 2014
Verified Purchase(What is this?)
This review is from: Kenco Rich Coffee 200 g (Pack of 6) (Grocery)
This is the second time that I have ordered similar from this supplier. On both occasions I received an excellent service.
If a similar offer is made in the future, and I require this item at that time, I will not hesitate in purchasing again, and would not hesitate in recommending.
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5.0 out of 5 stars 200 gr kenco, 10 May 2014
Verified Purchase(What is this?)
This review is from: Kenco Rich Coffee 200 g (Pack of 6) (Grocery)
magic for the money kenco smooth plus 1100 ty-phoo under 20 quid
now that cheep.will buy again at the same price.
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5.0 out of 5 stars coffee, 15 Mar 2014
Verified Purchase(What is this?)
This review is from: Kenco Rich Coffee 200 g (Pack of 6) (Grocery)
will not run out again I will order again when I get low I only drink coffee and you are the cheapest thanx laurraine
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Kenco Rich Coffee 200 g (Pack of 6)
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