Top critical review
126 people found this helpful
Great product, but don't buy it yet!
on 12 January 2013
I bought these headphones on the 4th January 2013... used them 3 times in the gym and they were fantastic. By the 11th January they died completely. At my last use in the gym they were doing weird things like re-dialing, skipping tracks, lowering volume, and random powering off. When I got home the pairing indication was flashing but would not pair with my phone. I managed to repair it after telling my iPhone to forget the device, however after that they powered off and just won't come back on again. Basically dead after 7 days of use.
I did some scowering on the internet and found that this has happened to quite a few people, and the main cause appears to be that the little control box on the side doesn't like sweat. Jaybird make a big deal about how all of their stuff is finely engineered and sweat proof and they even go as far as to give a lifetime warranty against sweat. Apparently the newer versions are being treated with some kind of sweat repellent to combat this problem. I have contacted Jaybird about troubleshooting the device and/or maybe getting a replacement with this new repellent. I'll update when I know what's going on!
For now, I would recommend that people refrain from purchasing this product until it has been updated to actually be sweat-proof!!! If it helps, I had a pair of Jaybird Freedoms (1st gen) and they saw me through a whole year of running and various endurance events, they were fantastic.
Update: 14th January 2013
Ok, quick update. I contacted Jaybird yesterday and they knew exactly what the problem was. I spoke to a guy called "Pablo" on their live chat and he instructed me to send him my Amazon receipt, at which point he said "send it to me and I'll handle the rest". I haven't heard anything back yet, but again, I will update when I know more so that people can know what the process of getting a replacement is like and how long it will take.
As a side note, the second revision of the Bluebuds X not only has Liquipel treatment (sweat repellent) on the electronics, but also has a little ridge at the top of each bud to help seat the removable inner-ear supports (the shard type cushions). So if your buds already have this ridge it's a good sign you have the newer updated headset and shouldn't worry about them getting sweat damage. Likewise if you have received your replacement it's best to check you have those ridges too!
Update: 23nd January 2013
Can I just start by saying that the Jaybird support team have been fantastic in helping me and keeping me updated. I was notified on the 21st that they would be shipping me replacement buds, and that because my buds were out of action so soon they would just send them without me having to send mine back! Very happy about this! They sent me tracking information today and it looks like I'll have my replacement set by the end of the week. Hopefully these will last as long as my Jaybird Freedoms. Again, I'll update once I receive them and post some pictures if there are any visible differences between the old set and the "new" version.
Update: 31st January 2013
My apologies for the late update. I received replacement buds from JayBird on the 25th. The first thing I noticed was that there's a ridge for the support cushions to fit in. The previous buds I had were missing this, so I am confident these are indeed the new buds which have been treated with "Liquipel". I have used them in the gym a few times, however on my last session the buds were again sending weird commands to my iPhone and powering off randomly. After I let them sit for a while they powered on and connected as per-normal and currently seem fine... but I am still a bit worried they could die at any moment. It is definitely worth noting that I originally had the earbuds in the "X-fit" configuration which wrap securely around the back of your neck/head. This means the control box is flush with your skin/hair, thus exposing it to a lot more sweat. I have since changed to the original/standard configuration where the control box hands from the ear piece away from my skin to reduce sweat contact. In addition to this configuration keeping the control box a bit dryer, I have also found that the fit is better somehow. I think the control box is a nice touch but ultimately a design flaw since it effectively turns the sturdy cable which connects the two buds into a vulnerable weak point for sweat damage and fraying.
Update: 12th June 2014
They have lasted just under a year and a half now before finally dying on me today. It seems that Jaybird headphones really are amazing but still have a few kinks to work out. All in all, I'd say £120 for a year and a half heavy usage is not too bad at all. That's £12 a month for the pleasure. Unless they die earlier of course, in which case... I'd be pretty disappointed. Back to cheaper, wired, solutions for me!