Top critical review
15 people found this helpful
UK call centre will not support. Will not recognise all Pioneer recomended media
on 11 February 2013
I had a problem with this drive not recognising Bluray DL PiDATA (CMC DI6) dual layer discs. I phoned Pioneer UK for support and was told this was not a UK model and was not, therefore, supported. I discovered that the drive is meant to be supported by Pioneer Optical in Switzland who stated that they should be contacted before returning the drive. Two weeks later there was no response from Switzland. I sent an email to Pioneer Europe who actually did respond quickly sending me a list of compatible discs which included Bluray DL PiDATA (CMC DI6). By this time I had tested the Pi data discs on an LG writer and they all were OK. A few days later I received an email from a Pioneer engineer in Taiwan asking for more details and if I had tried other brands. Trying other brands at a reasonable price per disc means buying directly from Japan. The Verbatim discs purchased were about the same price for 20 for the drive. They are recognised although I haven't written to them yet. I am raising the stars to three as it does seem to be OK if you are lucky enough to find the correct brand of disc but remember that Pioneer's compatible media list is not reliable.
I also found the same as the previous reviewer that this does not fit correctly into the case.