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Warning!! Scalding Potential ... Take Care ... The Plastic Handle and Internals Collapse and Break
on 2 May 2014
We bought this kettle just over one year ago ... it looked great and worked fine until just recently when we started to notice 'black' bits in the tea. I washed the kettle out and noticed the plastic 'strainer' was split, knowing what I know now I can only assume one of the larger black bits had caused the damage on its way out.
The black bits were actually part of the lid hinge assembly which was 'crumbling' away. M.R. Customers Services (LOL) stated that the plastic bits were not harmful and advised me to stop using the kettle, 'just in case'. They further advised that the plastic material had now been changed for a different type so they obviously knew about the problem but stated that no-one else had complained ... so that's OK then?
My biggest concern is that the main handle has become detached, the bottom mounting assembly having similarly 'crumbled' ... talk about planned obsolescence. So if you have a full kettle and the bottom attachment separates there is a potential for scalding either yourself or others in the vicinity ... think small kids, a point ignored by M.R.
No replacement kettle for me though, oh no, Customer Services, (a huge misnomer) ... tell us what you want and we will sell you another kettle at a reduced price ... my response , would you pay anything for another kettle that is liable to fall to bits with the potential for causing personal injury? I think not!!
Oh yes, in finishing, forget the shiny red lacquer finish, it wont last long, the looks will be soon marred and pitted as a result of any 'splashes' that may land upon its shiny exterior, think potato juice when peeling spuds for example, hard to see but a killer of varnish, trust me on this ... and I have no doubt that other dissimilar kettles having a similar finish will suffer to the same extent.
Electrical defects I could have accepted, wouldn't have been happy with, but could have accepted, but the collapse of the handle was the final straw. So, unless you buy the latest model, I don't know how to tell the difference, then you have been warned of the consequences.
I have written this to advise future purchasers of this problem so that should some-one, God forbid, actually have an accident M.R, cannot turn 'round and state no-one has yet complained about said defects.