Top critical review
39 people found this helpful
An utterly horrible experience - buyer beware!
on 8 April 2013
I purchased my first D6300 in late January 2013.
Some may be drawn to the D6300s minimal looks, and the large fascia does hide all the wiring at the back well.
However, it does have a large footprint, and does not show whether wired ports 1-4 are connected or not, which I found I missed. Also the internet, ADSL and wireless lights are so dim they are of little use unless looked at close up in near darkness.
The Netgear Genie software (for Windows 7) appears easy to understand for an inexperienced user, but unfortunately was rarely of any practical use, as automatic setup never worked through it, and I had to revert to a normal browser login to set the D6300 up.
The Netgear iOS app is worse than useless, as it suggests it can be used for network maintenance, e.g. changing wireless security protocols. In fact it misreports the status of devices, e.g. showing no security, when WEP was in fact enabled through Windows 7 setup, and iOS Genie is unable to change the protocols anyway (the fact that Genie is buggy was confirmed by Netgear support staff, and I have not seen a single app update since January 2013 to address any of this).
However, the biggest issue with this so-called "flagship" modem router is that it does not work.
Over 3 weeks ago (i.e. less than 2 months from purchase) all devices with wired connections to the D6300 (i.e. PC, laptop, PS3) suddenly stopped being able to connect to the Internet through the D6300, while wireless devices (Windows laptops, Mac Air, iPads, iPhones), continued to be able to access the internet (most of the time). Despite being able to see other devices on my LAN, any attempt to open a browser window with any wired PC or laptop (including a newly bought Windows 7 laptop) would grind everything to a halt, with no access online, and very slow or - at best - intermittent access to the router login page. I could login to the D6300 login page wirelessly, but sadly wireless access to the router is so flaky that no decent maintenance or setup could be performed, never mind firmware updates.
3 weeks of unbearable torture have followed, using Netgear's telephone support.
For the whole period my PC has been offline apart from very occasional bursts of operation (no longer than a couple of hours - just enough to e.g. update the firmware)
Highlights have included 5+ hours on the phone to support, being left on hold for periods of up to 30 minutes.
Swapping every link in the chain (i.e. cables, PCs, ADSL splitters etc etc)
Hard-resetting the router countless times, necessitating the network to be setup again.
Advised by Netgear to replace the D6300 unit under warranty, with its replacement displaying identical issues.
Updating the D6300's firmware.
Confirmation by Netgear support a fortnight ago that the firmware has bugs in it, and that there would be an update to fix things (which has not appeared).
Being asked by Netgear's online support staff to install "beta" firmware (which still didn't work) - so essentially being used as a free "beta" firmware tester.
I have lost patience now and replaced the D6300 with a competitor's £50 gigabit router, which has worked faultlessly since installation. Speeds are not noticeably different to the D6300 on either wired or wireless connections. I no longer have dual band wireless, but cannot say I noticed any difference in speed or stability when using it with iOS devices and laptops anyway.
I have not tested the wireless AC speeds of the D6300, so cannot comment on those.
It is a disgrace that this router has been released on the market in this state, and after using Netgear for 10 years (with all their routers not lasting more than 3 years for me), I doubt I will ever buy one of their products again.
Even if the D6300 worked, it would be grossly overpriced, and I would imagine only a minority of users would be likely to see worthwhile benefits currently.