Most helpful critical review
7 of 8 people found the following review helpful
Frustrating delays in volume control and poor customer support
on 3 December 2013
We have a Philips wall mounted TV at home but found the sound was very tinny and muffled. I read that wall-mounted TVs have poor sound quality because their speakers are to the rear of the TV and the sound therefore is directed towards the wall behind. A lot of solutions suggested auxiliary speakers, home cinema systems or sound bars so I decided to invest in the latter. I chose the Philips sound bar because there would be less technical issues if I chose the same brand as the TV, the reviews were good and the price was reasonable.
Setup was quite straight forward (except it didn't come with a connection lead) but the sound quality was much better than the sound from the TV speakers. However, my main issue lies with volume control. When I want to either switch over to the sound bar or adjust the volume, it was slow to react to the remote control even though the TVs red receiver light flickers which indicates that it is getting the signal. Most times we give up and switch back to TV sound because (i) we can't activate the sound bar or (ii) it does activate but we get frustrated trying to adjust the volume. Amazon has a 30 day limit for returns so I thought it best to contact Philips directly as the product is within the 12 month warranty. I contacted Philips "live chat" through their website this morning and after going through all the normal steps, e.g. restoring factory default settings etc. I was eventually told that the delayed reaction is normal and I should avoid adjusting the volume if possible! When I said that I wasn't happy with this conclusion they said I should contact Amazon directly and supplied me with a reference number.
I have had reason in the past to return an item to Amazon and found them amazingly good to deal with so hopefully I should have the same good experience this time. I read all the reviews before buying the sound bar and there was no mention to delayed volume adjustment so maybe we were just unlucky with ours. However, I don't think if I would recommend to anybody if asked.