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Avoid this product - Slow and smelly washing machine which does not dry clothes
on 6 January 2014
My old yet trusty washing machine was giving up and so it was time to replace her with a newer model.
With two young boys in the flat and with no great space to dry clothes, we elected for a washer dryer. This one appeared to be a good deal and my Mother would always swear by Hotpoint.
After receiving the Washer Dryer, reading the instructions and getting it plumbed in we ran the maintenance wash (which seemed to take forever) and got the machine loaded up to start on the mountain of dirty clothes which had accumulated over the preceeding few days.
All seemed to be going well until the drying cycle started. The smell which permeated throughout the entire house was unbearable. Like melting plastic, but with a much more chemical hint to it.
We assumed that this was simply due to a coating which had been applied or leftover chemical used in the manufacturing process. Happy to continue in the belief that the smell would fade, we continued on using this machine.
It wasn't overly long before we started to notice that the clothes were coming out of the machine with the same dirty marks that they had when they went in, resulting in them haivng to be washed again and again.
Experimenting with different wash settings made little difference. The 45 minute 'Ready to Wear' wash is rather good on the condition that you don't mind wearing wet clothes and are happy that they clothes smell worse than they did before being put in the machine.
5 months on, nothing has changed. The chemical smell from the dryer is still there.
We decided to call Hotpoint. Their response was to say they couldn't do anything unless we purchased an upgraded warranty. They also offered to sell us a sachet of cleaner to run through a maintenance wash.
We are contacting the vendor to arrange the return of this waste of money.