Most helpful critical review
110 of 120 people found the following review helpful
Great Monitor Ruined By Poor Quality Control
on 20 October 2012
I bought this monitor for a mixture of reasons. I wanted the large screen size/resolution and good colour quality for photographic work (although not a wide-gamut display, I am only an amateur photographer, and as most photo places use RGB printers, this didn't seem to be a problem). I also wanted a monitor which would be good for gaming and watching movies.
Straight out of the box, the colours are great and the monitor is calibrated pretty well. Brightness is glaringly high, but it is simple to turn this down using the intuitive on-screen menu system. I had no problem gaming with this monitor. I play a lot of games (all kinds, fps, racing, action, rpg, etc.) and had no problem with lag, ghosting, etc. However I not an expert gamer who needs to shave every last millisecond off their response time, so such people may have different views. Movies also played well. Again, being IPS, it might not suit those who are after the blackest blacks, but for most people it gave a great picture.
The monitor itself is well built if a little flimsy and comes with a sturdy and practical stand. There are plenty of inputs, and the monitor has the added bonus of a built in USB 3.0 hub (although it should be noted that if the monitor is off, or enters energy saver mode the power to the hub is cut, so you can not use it to wake the computer if you have a mouse/keyboard plugged into it). The only thing missing was the card reader built into it's sibling, the U2711.
Talking of it's sibling U2711, one of the main complaints about that monitor was the anti-glare coating. I have not seen one to compare, however the AG coating on the U2713HM didn't seem the least bit intrusive to me and I didn't notice any 'sparkles', so I can only assume it is much better.
So normally, at this point I would be a very happy U2713HM owner and giving this 5 stars, however, there is one major problem.
I have now had to send back three U2713H monitors. Each one has had exactly the same problem. The monitor has bad back light bleed. As well as the usual white bleed you often get with such monitors, it gives off a yellow glow from the bottom left corner. This yellow tint spreads across nearly all of the bottom left quarter of the screen, making it impossible to do colour critical work. It is also intrusive should you wish to watch anything (such as movies) that isn't full screen and has a black border. The monitor also suffers from image retention. Should you have a white window (such as your browser) open over a dark background for 10-15 minutes, when you move the window you can see a ghost of it remaining behind; something that should not happen.
On further investigation, it seems that many people are having the same problems. Some are also reporting that they have a light cross hatching pattern on the bottom half of the screen.
Upon speaking to Dell, they seem fully aware of these problems but are unable/unwilling to do anything about them, and they can not guarantee that they can supply a monitor without these faults.
It is a disgrace that Dell continue to sell this monitor knowing full well that it has these faults. Hopefully they will eventually release a new revision that fixes these problems, but until then, I can not recommend this monitor to anyone, especially given it's price.