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3.9 out of 5 stars
ITIL Foundation Exam Study Guide
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9 of 9 people found the following review helpful
on 30 August 2012
I've read several ITIL foundation guides and this is the only one which presents the topic and terminology in an easy and understandable way. The examples help the reader to understand the use of ITIL in the real world and the sample exam questions are excellent preparation for the exam.

If I could find any criticism of the book it would be that I found it a little wordy in places but for many people that might be a positive as the writing portrays a friendly and easy to read style.
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1 of 1 people found the following review helpful
on 5 November 2014
It's difficult to give this a really negative review as it covers the ITIL foundation syllabus and is clearly written by people who know and are passionate about ITIL and service management in general.

The writing itself is pretty terrible though. It's always going to be a dry subject, but I feel there was a desire to make this a chunky book at any cost. The same concepts are repeated, and often things that don't really fit are written under headings that are obviously lifted directly from the syllabus, for example covering the purpose, objectives and scope of various processes. The syllabus content is there, but often repeated over the 3 sections and with lots of irrelevant fluff added to each one.

The proof reading and editing are sorely lacking also. I realised as I was making my own notes that you can pull out the concise message of each part quite easily, and a good editor could have guided the writers, who are clearly not professional authors, into doing this in the entire book to make it far easier to read. It is well written in the way that a business document can be well written, but this is a book and should be as engaging and straightforward as possible within the limits of the dry subject matter.

The other major editing problem was the ordering which is slightly confusing in places. Luckily a bit of exposure to any IT department will give enough of a vague idea of ITIL acronyms and concepts that it's possible to understand the book, but so much is referenced before it is defined that it could easily be confusing.

I think in general the biggest problem is the long length, and this could be because the ITIL foundation is one of the most easily attainable IT certifications; a few days of formal training or reading a single book is preparation for the exam, compared with months of study and hands-on work for virtually any entry-level technical certification. It's a valuable certification, but this book's repetitive nature and detailed approach makes it harder to achieve than necessary and should be far more concise. I feel the authors were possibly self-concious of producing a pamphlet-sized book of under 100 pages that would let somebody pass the test and went for 300 pages of unedited fluff instead.

I haven't read any other ITIL foundation self-teaching books, but I'd say I would probably recommend anybody else took a punt on any other book with good reviews rather than trying this one, as it's just too badly written despite the acceptable content.
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1 of 1 people found the following review helpful
on 20 May 2014
I studied ITIL Foundation Exam Study Guide, 2012 Edition Book written by Liz Gallacher and Helen Morris and I took the ITIL Foundation 2011 Framework/Syllabus (the latest ITIL version) exam in April 2014, I passed the exam with 98% pass rate (1 wrong answer only). It is an amazing book and I would highly recommend this book to everyone who is planning to learn ITIL Foundation or planning to become an ITIL Foundation 2011 Framework Certified IT Professional. You can also search both author`s background and you will find out they are the top ITIL Experts in IT Service Management. With this review, I also would like to thank them as they created such an important book for us which helps us achieving our ITIL Certification goal. Regards S.C
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1 of 1 people found the following review helpful
This book gave me what I was after ie the basics of ITIL but it I have the following frustrations with it and/or ITIL:

1) It was very text rich with poor use of basic techniques to simplify reading eg bullets, bold text etc
2) The content was repeated several times eg objectives, scope and value sections often covered the same content
3) The use of examples was poor and limited
4) Either the book or ITIL over complicated the content, it is foundation remember. There were too many terms covering the same fundamental needs and poor examples of how the various areas interrelate.

I did get a good intro to ITIL though and feel confident about the exam. Just too many words to get me there.
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1 of 1 people found the following review helpful
on 19 March 2015
I started preparation for the ITIL Foundation exam using an online CBT based training course. It went through the material at a painfully slow pace and I felt I didn't understand the overall picture.

I then decided to drop the CBT based training and buy an old fashioned text book. This gave me a level of understanding that I would not have achieved through the CBT course.

There are 13 chapters with 10 questions at the end of all but one chapter to check your understanding. Read through each chapter and answer the questions. Go through the two practice papers provided in the Appendix and you should be fully prepared to take the exam.
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on 29 April 2014
I found this book poorly laid out, dry and repetitive. This is a logical methodology with clearly defined paths, but this book did not make this clear. A diagram would have helped, and some examples. It was also dry and difficult to read, although it isn't the most exciting subject.
I read through the whole book and was left quite confused. I read through other notes which I borrowed from a training course which were far clearer and much easier to understand.
I passed the exam with 90%. If I had just used this book I suspect I would have failed. I couldn't recommend it.
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on 21 June 2015
I fell asleep reading this book on more than one occasion. At times I found myself having to re read pages. At the end of a chapter I'd dread having to read the next one (I imagine that's how the authors must have felt whilst writing it). Came across a few errors and typos.

Those who have nothing bad to say about this book are deluded..

On the bright side, if you do manage to finish this without blowing your brains out, you'll most likely pass the exam.
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on 3 October 2014
An excellent easy to read book.

Read this prior to attending the ITIL Foundation course and felt that I had a really good grounding.

Some publishing errors in the chapter questions which were queried and swiftly responded to by one of the authors.

Strongly recommend.
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on 30 September 2013
It is a bit of a read but does the job. There are few typos which might put you off however, concepts are explained well which is a bonus. I preferred reading this after juggling between some online video training material and the book. Deducted a star for the typos - otherwise good book.
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2 of 3 people found the following review helpful
on 21 August 2013
Overall this book is an effective and reasonable effort at covering the syllabus for the ITIL Foundation; indeed using this book alone I secured a strong pass when taking the exam. Whilst the book fulfils its purpose, it is let down in a couple of areas:

Firstly, there is some disappointing proof-reading. Acronyms are occasionally mistyped, or are introduced but with no explanation until several pages later. There was also an occasion where a question in the review section missed out the crucial word "not", and another where the wrong answer to a question was given.

Secondly, the writing comes across as a little soulless. An IT management syllabus was never going to be a thrilling read but it might have helped if more real life examples were given to help engage the reader. Sometimes when reading technical books the writer might acknowledge that the subject matter is a little dull; such an acknowledgement would have been very welcome here, but instead the authors simply ploughed on regardless.

To use ITIL terminology, the utility is there but the warranty is a little lacking!
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