Customer Reviews

51
4.3 out of 5 stars
Nespresso XN250140 U Coffee Machine by Krups - Pure Cream
Price:£106.55+Free shipping with Amazon Prime
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3 of 4 people found the following review helpful
on 24 March 2013
Nice sleek cream machine - doesn't need a lot of work top space.
Pods aren't expensive.
Very easy and quick to use.
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4 of 6 people found the following review helpful
on 23 January 2014
This coffee maker makes great coffee - and I had just received my first Welcome Pack Order of 250 capsules, plus a free Totem Holder from Nespresso, when the coffee maker developed a fault. Something seemed to jam inside the pod holder cavity, and it prevented the pod from being dropped in. Also, from the word go, it never dispensed the full amount - eg: the instruction book says a Lungo is 110ml, it only dispensed 90ml (but I wasn't too bothered by that, just topped it up with hot water). Anyway, I advised Amazon SARL EU of the fault on Monday (20th) morning, the faulty item was returned via their drop off service on Tuesday 21st (which they acknowledged), but my replacement is still 'Being Prepared for Despatch' - and has been at this status for 2 days! Delivery estimated not until Sat 25th - Monday 27th - ie up to a week after I advised them of the fault,and returned the faulty item. Given that they can do 'next day' on this item - wouldn't it be good customer service when an item is a replacement for a faulty item to despatch it as quickly as possible?

Update: Friday 31st Jan. Replacement machine arrived 25th. Very dusty box - machine had a coffee menu dated 2011 listing only 16 varieties (not the 21 in the current range and as per the menu sent with first machine) - so suspect this is old stock. Today the machine started to leak from underneath, so sending it back for a full refund, (can anyone recommend a good reliable nespresso machine please?). Chatted on line with Amazon customer service who promised an investigation into why I was apparantly sent old stock. The only way I can return this one is to either wait around for it to be collected or queue at post office - for some strange reason I cannot take it to one of their drop off/collection points as I did with the first faulty one.

Update 3: Friday 7th Feb. In response to my complaint to Nespresso, I received a telephone call from their customer service department. Very nice lady, but tried to tell me it was unusual for the machine to go wrong, and had never known of a customer having 2 go wrong (so I very politely directed her to the reviews here on Amazon!). Basically after that it was just sales pitch in an attempt to get me to buy a different Nespresso Machine - a Citiz which retails at twice the price I paid for the 'U' above! No offer or help of any kind to compensate me for the problems and hassle I had, even though I said I was considering selling my 250 Welcome Pack Pods and switching to another system entirely (which I am, even more so since Nespresso don't seem that keen to retain my custom). Nespresso is the Market Leader in Coffee Machines in Europe - perhaps they are starting to become complacent? I am also still waiting to hear the outcome of the promised investigation by Amazon into why I was sent old stock.
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9 of 13 people found the following review helpful
on 7 January 2013
Ive been utterly convinced to write my first ever amazon review despite using the site for years.

This little machine may be the cheapest version, but after much research over the last six months I decided on this entry level krups. I bought it in combination with the aerocino, which frankly is brilliantly too! I love it perhaps even slightly more than the coffee maker, if that's possible.
Having gone through the large selection sampler (over 100 pods) I've figured out which flavours I enjoy most. Regardless of taste though, the quality of the coffee is exceptional. I can't stomach drinking any other, even that made by a lot of high street coffee shops!
Generally I use the large cup setting regardless of blend, but never does it taste watered down.
If you're looking for quality coffee at home, you just can not go wrong with the U.
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on 10 June 2014
fab product if you like different types of coffee if you only like one type then isn't as good as does lots of different things and more specialised
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on 19 September 2013
Bought this as a present for my son.It gets used everyday ,the aroma is wonderful.NIce and easy to use,compact so doesn't take up too much space.
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on 18 March 2014
This machine is very easy to use.
Doesn't take up much space and looks great in your kitchen.
I would recommend this machine
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on 30 March 2014
This machine takes up a minimum of space and with an adjustable water reservoir is adaptable but still delivers top quality coffee
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on 1 February 2014
Nice and compact, easy to use, fits in a corner of the worktop easily. My husband loves it and he is very fussy about his coffee.
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1 of 2 people found the following review helpful
on 26 December 2013
As a lover of freshly ground and brewed coffee I was sceptical at first of these 'Coffee Pod' machines but was attracted by the ease of use and sheer convenience afforded by this system. The other potential downfall was the freshness of the brew having come from a vacuum sealed powder.

Much to my suprise and delight my sceptiscism was unfounded and the quality of the brewed coffee, to my taste, is more than acceptable, and given the range of 'Coffee Pods' available one would have to be very hard to please to not find something that satisfied ones taste buds.

Additionally if you buy the empty or refillable capsules (admittedly not as convenient) you do have the option of using your favourite freshly ground beans.

Cost wise you do pay somewhat of a premium for the Nespresso or Nespresso compatible pre-filled pods but if you shop around you can get pods for as little as 17p per pod and given the sheer convienience and simplicity is a price worth paying in my eyes.

Shop around for a refurbished unit and grab a machine for less than half price to save even more.

As a bonus the machine also makes very good Hot Chocolate.

Try one and I think you will be pleasantly suprised (the Krups machine - not the Hot Chocolate!)
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on 23 June 2014
Brought as present and used daily. They are very happy with it and are now converts to the Nespresso system.
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