Top critical review
36 people found this helpful
Shocking quality and no customer service evident in resolving the matter
on 23 February 2016
After less than three months the filling of these pillows has disintegrated into clumps and are no use whatsoever. I contacted Silentnight with a copy of my receipt who referred me to their supplier. The supplier asked for the receipt and then photos. I have sent these and they told me they will send replacements but I have to return all four pillows at my own expense (which will not be refunded). I do not want replacements as it is clear that others have had the same issues. I bought a superking mattress at the same time from Silentnight but will never buy a product of theirs again due to the shockingly poor service when complaining about a substandard product. I have no faith in them or their supplier. The photos are clear evidence that the product is not fit for purpose - they should have just issued a refund.