Top positive review
29 people found this helpful
Excellent product and excellent customer support by Ex-Pro!
on 21 July 2012
Excellent product well worth the money. Very simply to use - you start it, insert *any* standard card full of photos, push the button and it starts backing up all the pictures in a newly created folder on the built-in disk. The transfer is not exactly fast, but you can leave it safely in your photographic bag or pocket, insert another card in your camera and go on shooting in the meantime. Definitely, much more convenient than having to carry your laptop around and mess with it when you run out of empty cards during a shooting!
It can also optionally delete all data from your card, copy data between two different types of cards and, when connected to your PC, it can also be used as a card drive (it shows up as three "drives" in Explorer; one hard disk with backed up photographs and two card drives).
It is simple to replace the built-in, pre-formatted disk, you even get a mini screwdriver for the purpose in the box(!). Before you decide to do that, make certain that (1) the replacement disk is not of a higher capacity than what advertised on the front cover sticker of your unit and (2) that the disk is formatted as FAT32 (not a simply task in Windows with disks larger than 32 GB, you will need a special utility and do not even dream of using the Partition Magic for the purpose unless you want to mess things up!). A higher capacity disk or a NTFS-formatted one will not be recognized by the unit and you'll get the ERROR icon flashing up.
One thing that is not explained in the manual is, how to replace the built-in battery (in rare cases when you need to). The good news is you do NOT need to open the unit for that as in the case of replacing the disk, the front part with the sticker on it is actually the cover of the battery compartment, but it is not obvious and you need some careful effort in order to make it slide down a bit before it can be removed, I managed to do it by inserting the tip of a small flat screwdriver (not the one shipped with the product)in the tight space between the cover and the horizontal line under the two buttons.
The first unit we received was actually malfunctioning (a factory, motherboard malfunction - it refused to recognize any disk). We informed Ex-Pro people about it, and they sent us a new (disk-less, of course) unit *immediately* via DHL, without any complications or us even having to return the broken one.
Unfortunately, the second one was received smashed (obviously during the transport by DHL). We informed both Ex-Pro and the local DHL people, sent them photographs of the smashed unit, one of the DHL people showed up the same afternoon, filled the forms - and *the next day* we finally received the second (ok and functioning) replacement unit, that being quite fast, considering that we are located in *Slovenia*.
The Ex-Pro Customer Service was of great help in the process, prompt answering the mails and not complicating with formalities. True, due to the both incidents (Ex-Pro or Amazon being hardly the ones to blame for them, it was simply bad luck!), we had to wait for the functioning unit a couple of days more, send a few mails an make a couple of calls to the local DHL, but we ended up with the functioning unit and two spare batteries from the two broken ones.
I'm not surprised, we had been purchasing various equipment from Ex-Pro in the past and were always amazed at their professionality, especially when it comes to their Amazon customers!