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Read this and weep - RECOMMENDED? NO WAY
on 6 May 2014
UPDATE 23rd October: The Actifry broke down for the second time in early August. On 13th August I took it to Le Clinique du Petit Menager for repair. I was advised that I would be contacted when it was ready for collection. I returned to Le Clinique some three weeks later to be advised that the equipment wasn't ready because "everyone is on holiday", and was once again told to wait to hear from them. I contacted Le Clinique shortly before I left for holiday on 28th September - by now the equipment had been with them for around 7 weeks. I was told it was not ready because it required a new motor, and I should wait for them to contact me. I left for my vacation, returning on 18th October. I contacted them on 20th October, to be advised that the equipment is not repairable, and that they would be obtaining a new model for me - and - surprise, surprise - I should wait to hear from them. How long - I asked - and was told one, maybe two or three weeks.
I HAVE SERIOUSLY HAD ENOUGH. Apart from any other consideration my warranty period will expire within the next two or three weeks, and I can see myself being left hanging, and then being told - sorry - your equipment is no longer covered by warranty.
I paid 262 euro for this product - whichever way I look at it, this is not a cheap piece of kit. I bought it less than 11 months ago, and three of those months have been spent in the repair shop.
Unfortunately, my French isn't sufficiently fluent for me to enter into a discussion / argument about the disgraceful length of time the equipment has been with Le Clinique in Cahors - nor to explain my anxieties about the warranty period expiring, so once again I have turned to Tefal.com, Facebook, Twitter in an effort to provoke some sort of satisfactory response.
UPDATE 4TH August. Advised the equipment must be returned to the service centre for "assessment" to see if it's considered to be suitable for repair. Can't believe this standard of after-sales service from an international company with a fine reputation. Two breakdowns in less than 12 months - can this possibly be considered normal or satisfactory? NO, of course it can't. I'm not even seeking a refund, I just want a machine that works.UPDATE 4TH August. Advised the equipment must be returned to the service centre for "assessment" to see if it's considered to be suitable for repair. Can't believe this standard of after-sales service from an international company with a fine reputation. Two breakdowns in less than 12 months - can this possibly be considered normal or satisfactory? NO, of course it can't. I'm not even seeking a refund, I just want a machine that works.
UPDATE 31st July. Having finally raised someone from Tefal in France I took the Actifry to our nearest service centre in Cahors, a 60 mile round trip which I had to undertake twice at my own expense. Two weeks following the repair the equipment broke down - AGAIN. I have been unable to provoke a response from Tefal.fr - AGAIN - and have just contacted Tefal.uk - AGAIN - in an effort to get something done. I am not prepared to continue with this model. Two breakdowns in less than 12 months is simply not acceptable for something that cost the best part of £200 - so the battle for a replacement now begins. I'll update again when I know the outcome.
I live in France at the moment, and bought this model in November 2013 from Amazon France. I was generally pleased with the results (though chips are notably soggy rather than crisp) until ...
Some weeks ago whilst cooking potato chips it simply stopped. Nothing, zilch, zero, kaput. My best efforts failed to generate a response from the equipment and as it was outside the 30 day period for return to Amazon I started the process of contacting Tefal. If it weren't so tragic it would be comical. I visited the Tefal UK site. I was directed to the .com site. The French site offers no language option, fair enough, but it was a slow process for me to translate. However, such is life and I managed it. There is no telephone number on the .com site. The only UK line provided on the co.uk site is an 0845 number, which I am unable to call from France. I have now sent a number of emails to Tefal France which have provoked no response whatsoever, not even an automatic one. I have now resorted to the Tefal Facebook page, which has also failed to provoke a response thus far. My nearest Tefal dealer is a 200 mile round trip - and whilst I'd be prepared to undertake this if I knew the dealer would oblige with more than a Gallic shrug, I'm not prepared to do so unless Tefal confirm to the dealer that this is a repair to be undertaken under the terms of the guarantee. Frankly I think the after-sales service is a disgrace. WHY make it so difficult to make contact?
I'm about to email the Tefal UK to see if they can help.
So, in conclusion, would I recommend the Tefal ActiFry? Based on the fact that it's useless after a few weeks of light usage, combined with the comically atrocious after-sales service, NO, I WOULD NOT.