Top critical review
8 people found this helpful
Giving up on this. Will not be buying WD again.
on 16 May 2014
The drive disconnects itself. Typically when transferring files. The really terrible thing is that it will appear to have copied over files but it actually HASN'T. E.g. you are backing up another hard drive and it disconnects in the middle of one file being copied over. When you reconnect (i.e. physically unplug and plug it back in, then unlock the drive), that file appears to have finished writing to the disk, so you can just continue from there, right? WRONG. The file will display as though it is there, it will even show the same file size as the original, but it has NOT copied correctly. For that reason this drive is NOT SAFE even for backups and impossible to use for any other purpose due to its constant disconnects.
I have searched far and wide for solutions to this problem. Lots of different people claim to have fixed the issue, by downloading this or that driver, rolling back to this version, changing power management settings, etc. WD's only response is to send out a replacement cable (the cable is NOT the issue, I have used several including the original and a Y-cable and the same thing happens). The firmware updater from their site does not fix the issue either.
A lot of people seem to be having this problem, but not everyone. There must be a problem with quality control at WD because there seem to be a lot of defective drives bearing their name. Pretty sure it's not a driver or firmware issue anyway since my 500GB WD drive, which I've had for years, runs on the same PC and has NEVER had any problem like this. It's a problem with the hard disk itself. I have tried every 'solution' I have found and nothing works, so I am giving up. This drive is totally useless to me. I wasted my money on an unusable hard disk. I will not be buying from WD again, I can't trust them.