Top critical review
9 people found this helpful
on 25 August 2012
Saved for a long time. Computer arrived. CD/DVD drive apparently not compatible with Windows 7. Friend who knows about computers tried to download the Drive (made by Sony) to install it, but it was repeatedly not recognised by Windows 7. Fed up as I had work to do!!
Called Samsung for assistance. Went through the usual steps with a very helpful member of the helpline staff, but no luck. Drive still not working.
She told me Samsung would replace the computer and I would NOT need to return the one I had!! Great I thought!
Got a special Code from Samsung to give to Amazon so they could send me a new one and they said 'Sorry, we need the other one back!!'
Argued the point about what Samsung said, but no luck.
I had to give back the computer to get it replaced or fixed.
Disabled so had to arrange and wait 3 days for courier re;collection.
4 further days for delivery of fixed computer and the courier could not find the flat so did not deliver!!
Had to arrange another delivery date and now still waiting.
Samsung MUST know of this problem with the drive?
Next time will go to PC world an try it first even though the taxi would add to the cost as I cannot walk!
Pretty computer. Waste of time!