Most helpful critical review
14 of 14 people found the following review helpful
Loved the results; but very poor quality product and terrible customer service
on 14 November 2013
I have owned my vibration platform for 15 months. I absolutely loved the results I achieved in terms of muscle tone and strength building (although I would not recommend it for weight loss). My legs, arms and core were noticeably more toned and stronger after only two weeks of daily usage (for 1/2hr - 1hr per day with hand held weights).
I used it every day for 4 months then sporadically for the next 5 months. I then had some surgery, which prevented me from using it for a few months (although my 20 yr old daughter and 18yr old son have used it a handful of times over the summer). When I tried to resume my use of the machine this week there was clearly something wrong (very noisy and lopsided). My husband took it apart and a bearing had broken inside.
I contacted the manufacturer to ask if I could purchase a replacement part (I attached photos of the shattered bearing and proof of purchase etc). They couldn't/wouldn't supply a replacement part. My emails from them were curt and some would say rude. I found them spectacularly unhelpful. Their suggestion was that I purchase a new machine.
One year of light usage before the machine is considered a 'write off' seems very poor value to me (one years' gym membership would have cost less than I paid for this machine!)
I very much recommend vibration technology if your aim is toning but I DO NOT recommend this product or manufacturer.