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15 of 15 people found the following review helpful
4.0 out of 5 stars IT Service Management for the rest of us
ITIL is a set of books published by the British Government that give guidance on best practice for managing IT services. It's often said that it's just common sense, and in a way that's true. The two important things about ITIL is (a) it has been developed by learning from other peoples' mistakes, so you don't need to make the same mistakes yourself, and (b) it has become...
Published on 8 May 2012 by Peter

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11 of 11 people found the following review helpful
3.0 out of 5 stars As comprehensive as the "Dummies" titles get
Which as you would obviously infer from the title, is not very.

The "... for Dummies" of any subject matter is meant as an overview of a subject and can not go in to it in proper exam depth. If you're looking for a text to get you through your ITIL Foundation, then I would say this isn't it. Though it does make a good companion text, and is written by a clearly...
Published on 20 Sept. 2012 by southcoastreviewer


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4.0 out of 5 stars Very helpful, 26 May 2014
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This review is from: ITIL For Dummies 2011 (Paperback)
Very good book to help you understand the ITIL processes and practices. As this course can be very heavy to take in.
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5.0 out of 5 stars Does the job, 18 Feb. 2015
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This review is from: ITIL For Dummies 2011 (Paperback)
It's a long read, but it's all there. If you just want to self educate then look no further.
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4.0 out of 5 stars Four Stars, 12 Aug. 2014
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This review is from: ITIL For Dummies 2011 (Paperback)
Put a lot more real world application and common sense on a dry, theory heavy subject.
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4.0 out of 5 stars Four Stars, 19 Dec. 2014
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Well
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0 of 3 people found the following review helpful
2.0 out of 5 stars The book is probably worth more than 2 stars but ..., 5 Dec. 2014
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This review is from: ITIL For Dummies 2011 (Paperback)
The book is probably worth more than 2 stars but anything to do with ITIL tends to make me feel somewhat nauseous...
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ITIL For Dummies
ITIL For Dummies by Peter Farenden
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