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1 of 2 people found the following review helpful
4.0 out of 5 stars Stands out, build quality is so-so
It looks really nice with its striking yellow colour and always stands out from the crowd of black, blue and gray Samsonites. Good size, I can take it with on board the airplane. It's light and hopefully durable but the you have to accept the fact that for the price you won't be getting Apple-like quild quality. The retractable handle wobbles about and the wheels don't...
Published 22 months ago by green

versus
1.0 out of 5 stars very disappointed :(
First impressions were good, but despite been used only twice the HAUPTSTADTKOFFER suitcase I purchased from SL Selected Labels GmbH, via Amazon UK - has now appeared with a crack on the hardshell. I contacted both the trader and the manufacturer about it. At first they appeared helpful, requesting photo of the damage and receipt, but when that was returned, both said...
Published 2 months ago by Madame H


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1.0 out of 5 stars very disappointed :(, 25 Dec. 2014
This review is from: HAUPTSTADTKOFFER Suitcase Alex, 55 cm, yellow - yellow, 39785460 (Luggage)
First impressions were good, but despite been used only twice the HAUPTSTADTKOFFER suitcase I purchased from SL Selected Labels GmbH, via Amazon UK - has now appeared with a crack on the hardshell. I contacted both the trader and the manufacturer about it. At first they appeared helpful, requesting photo of the damage and receipt, but when that was returned, both said that there's nothing they could do. As a customer, you purchase a suitcase by trusting that it will provide you decent quality, protection, resistance and minimum durability, so you can have peace of mind to use it for years to come (most brands provide a life time warranty). I understand that they should be liable by their products, but both insist that there's nothing they can do about it. I could not believe that HAUPTSTADTKOFFER thinks this is an acceptable answer considering the premium price I paid and how quickly it broke!

So with no support, I was redirected to the European Consumer Centre and hope that their intervention may encourage the trader/manufacturer to re-assess the case and most importantly: WILL HELP TO PREVENT other people going through the same situation. The way the HAUPTSTADTKOFFER has so far handled this case, made me very disappointed of ever considering buying their products again.
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1 of 2 people found the following review helpful
4.0 out of 5 stars Stands out, build quality is so-so, 17 April 2013
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This review is from: HAUPTSTADTKOFFER Suitcase Alex, 55 cm, yellow - yellow, 39785460 (Luggage)
It looks really nice with its striking yellow colour and always stands out from the crowd of black, blue and gray Samsonites. Good size, I can take it with on board the airplane. It's light and hopefully durable but the you have to accept the fact that for the price you won't be getting Apple-like quild quality. The retractable handle wobbles about and the wheels don't roll as well as they should but so far nothing has broken. Also, the glossy and fabulous yellow case will get some scratches every time you travel.
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4.0 out of 5 stars Four Stars, 28 Dec. 2014
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This review is from: HAUPTSTADTKOFFER Suitcase Alex, 55 cm, yellow - yellow, 39785460 (Luggage)
Excellent.
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