Customer Reviews


18 Reviews
5 star:
 (12)
4 star:
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3 star:
 (1)
2 star:    (0)
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10 of 10 people found the following review helpful
5.0 out of 5 stars Excellent Value
I normally use Samsonite but was disappointed at how quickly the wheel on my large suitcase started to play up. Tried this one and it's superbly built and love the colour. Never have to check if I've got someone else's case by mistake.
Published 19 months ago by Martin Fan

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2 of 2 people found the following review helpful
3.0 out of 5 stars Bought this case. Very impressed by color and weight ...
Bought this case. Very impressed by color and weight and decent quality. But lime so many other complaints. The lock do not work when you try to put your own numbers in to it. I got in touch and they said they would send a new lock out. For ME to change. I did not oay for it so i could refit new locks etc. So instead i manage and use a second padlock instead. Before you...
Published 5 months ago by Alan Day


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10 of 10 people found the following review helpful
5.0 out of 5 stars Excellent Value, 12 May 2013
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This review is from: HAUPTSTADTKOFFER Suitcase Alex, 75 cm, yellow - yellow, 39662263 (Luggage)
I normally use Samsonite but was disappointed at how quickly the wheel on my large suitcase started to play up. Tried this one and it's superbly built and love the colour. Never have to check if I've got someone else's case by mistake.
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2 of 2 people found the following review helpful
3.0 out of 5 stars Bought this case. Very impressed by color and weight ..., 30 July 2014
This review is from: HAUPTSTADTKOFFER Suitcase Alex, 75 cm, yellow - yellow, 39662263 (Luggage)
Bought this case. Very impressed by color and weight and decent quality. But lime so many other complaints. The lock do not work when you try to put your own numbers in to it. I got in touch and they said they would send a new lock out. For ME to change. I did not oay for it so i could refit new locks etc. So instead i manage and use a second padlock instead. Before you buy. Check youtube!!!!!
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8 of 9 people found the following review helpful
5.0 out of 5 stars Beautiful, 12 Mar 2013
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This review is from: HAUPTSTADTKOFFER Suitcase Alex, 75 cm, yellow - yellow, 39662263 (Luggage)
This case is so lightweight and size is perfect for holidays. You won't lose this case on the airport carousel.
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2 of 2 people found the following review helpful
5.0 out of 5 stars Banana Case, 14 Feb 2014
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This review is from: HAUPTSTADTKOFFER Suitcase Alex, 75 cm, yellow - yellow, 39662263 (Luggage)
A sturdy, roomy and funky looking case. One big open space with plenty of room on both sides. It has a zipped mesh pocket which is practically the same size as the case and hooks on to one side of it. Locking system is great - easy. For the size of it I don't think the weight on it's own is too bad and it totally stands out on the conveyer belt!
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1.0 out of 5 stars Terrible customer service, 25 Dec 2014
This review is from: HAUPTSTADTKOFFER Suitcase Alex, 75 cm, yellow - yellow, 39662263 (Luggage)
First impressions were good, but despite been used only twice the HAUPTSTADTKOFFER suitcase I purchased from SL Selected Labels GmbH, via Amazon UK - has now appeared with a crack on the hardshell. I contacted both the trader and the manufacturer about it. At first they appeared helpful, requesting photo of the damage and receipt, but when that was returned, both said that there's nothing they could do. As a customer, you purchase a suitcase by trusting that it will provide you decent quality, protection, resistance and minimum durability, so you can have peace of mind to use it for years to come (most brands provide a life time warranty). I understand that they should be liable by their products, but both insist that there's nothing they can do about it. I could not believe that HAUPTSTADTKOFFER thinks this is an acceptable answer considering the premium price I paid and how quickly it broke!

So with no support, I was redirected to the European Consumer Centre and hope that their intervention may encourage the trader/manufacturer to re-assess the case and most importantly: WILL HELP TO PREVENT other people going through the same situation. The way the HAUPTSTADTKOFFER has so far handled this case, made me very disappointed of ever considering buying their products again.
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1 of 1 people found the following review helpful
5.0 out of 5 stars really lovely case, 7 Jun 2014
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This review is from: HAUPTSTADTKOFFER Suitcase Alex, 75 cm, yellow - yellow, 39662263 (Luggage)
i would absolutely recommend this product, large suitcase, lovely colour, great quality and easy glide, I should be able to get all my things in for two week holiday and spares
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1 of 1 people found the following review helpful
5.0 out of 5 stars Yellow Peril, 23 May 2014
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This review is from: HAUPTSTADTKOFFER Suitcase Alex, 75 cm, yellow - yellow, 39662263 (Luggage)
So far been all over Japan with this - on and off trains, using van forwarding services and all well!

A few wee marks from handlers - but it is yellow!

Very Happy
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1 of 1 people found the following review helpful
5.0 out of 5 stars Love it., 11 May 2014
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This review is from: HAUPTSTADTKOFFER Suitcase Alex, 75 cm, yellow - yellow, 39662263 (Luggage)
Love the colour and the price. Large and roomy suitcase that can expand to fit even more in. Used it for a trip to Australia with some internal flights while I was there. Handled the trip well. Handles and wheels all still intact. Had some glass and fragile items packed and everything arrived safely and unbroken. A few black scuff marks on the outside but that's to be expected. Really pleased with this suitcase and would definitely purchase other products from this brand.
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1 of 1 people found the following review helpful
5.0 out of 5 stars You won't lose it, 8 Feb 2014
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This review is from: HAUPTSTADTKOFFER Suitcase Alex, 75 cm, yellow - yellow, 39662263 (Luggage)
I have had my case five months it has been to Japan, Korea, Hong Kong and China I always see my case on the carousel first. Plenty of space and very strong. Only issue is the outer can get marked by carousel belts, I like it it adds character some people may not like it.
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5.0 out of 5 stars This is excellent, I do a lot of long haul flights ..., 25 Sep 2014
Verified Purchase(What is this?)
This review is from: HAUPTSTADTKOFFER Suitcase Alex, 75 cm, yellow - yellow, 39662263 (Luggage)
This is excellent, I do a lot of long haul flights and normally get 4 to 5 years out of luggage, as aircraft get larger the carousel gets more crowded but I certainly will have no problem seeing this.
Rugged construction with the combination easy to change I didn't realise the instructions were also in English but managed easily with only moderate German..
It seems to be baggage handler proof and easily holds 30kg.
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