Top critical review
2 people found this helpful
When things are good, they're very good, but when they're bad......
on 18 August 2012
I initially thought that their customer service was excellent,the warranty came very quick, however, my feelings rapidly changed when I needed to contact them. I needed to cancel my warranty and despite being told to wait 3-5 days, nearly two weeks later, I was still waiting for them to action this request. Thank goodness for Amazon customer services, within 1 call my complaint was dealt with and a refund iniaited!! In fairness to Square Trade after the intervention of Amazon I did get an apology from them, better late than never I guess!
As I stated before, on initial contact they are great, however, if you have a problem do be prepared to go over their heads and deal direct with Amazon. In my experience it is only then that the complaint is dealt with and action taken!! :(