Most helpful critical review
13 of 16 people found the following review helpful
Broke on third use, awful customer service
on 22 December 2012
I was really hopeful about this blender and was pleased when it first arrived as it did the job I wanted it to do. However, on the third use, the slicer attachment broke. I was simply slicing an onion and the plastic in the centre broke and shattered, meaning I had to throw all of the food away as there was broken plastic in it. I then contacted Kenwood's customer services who said they'd mail out the part and it would be with me within 5 working days. This was on October 24th. After 3 weeks it hadn't arrived so we contacted them again, but they wouldn't respond to our emails. Finally we got a response saying the woman who dealt with our issue had been out of office but she'd get back to us when she knew more. She didn't. So we rang and rang, asked the manager to ring us back (he didn't) and FINALLY they told us they hadn't had the part in stock so it had never been sent. They then promised us they'd sent out the right part. It arrived today (December 21st, almost 2 months after we first had the problem) - AND ITS THE WRONG PART! It's not the slicer attachment, it's the blender attachment, and its not even the right part for our model of food processor!! Absolutely infuriated so we're returning the whole thing :( what a waste of time!!!
Update: We contacted amazon about our complaint who very kindly refunded every penny. We didn't even have to return the unit. Still trying to track down a slicer attachment though...